Privacy Policy

Effective Date: February 15, 2026

Royal Homecare Inc. ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, and protect information when you visit our website at royalhome.care, contact us by phone, email, or text message, or use our home care services.

Information We Collect

We may collect personal information through the following methods:

• Website contact forms: Name, email address, phone number, and details you include in your message.
• Phone and text messages: Information you share when calling or texting us about our services.
• Email: Information included in emails you send to us.
• Service delivery: Client information necessary to provide home care, including names, addresses, emergency contacts, and care preferences.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries about our home care services.
• Schedule consultations and coordinate care for our clients.
• Communicate with you about appointments, scheduling, and service updates via phone, text, or email.
• Maintain and improve our website and services.
• Comply with applicable laws and regulations.

Text Messaging

When you contact us or provide your phone number, we may communicate with you via text message for purposes related to your inquiry or care services, such as appointment coordination and scheduling updates. Message and data rates may apply. Message frequency varies based on your communication needs.

You may opt out of text messages at any time by letting us know by phone, email, or text. You may also text STOP to discontinue text communications or text HELP if you need assistance.

Consent to receive text messages is not a condition of receiving our services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Third-Party Sharing

We do not sell, trade, rent, or transfer your personal information to outside parties for marketing or promotional purposes. We may share information only as necessary to:

• Coordinate care with caregivers assigned to your service.
• Comply with applicable laws, regulations, or legal processes.
• Protect the rights, safety, or property of our company, clients, or others.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure, in accordance with the Illinois Personal Information Protection Act (815 ILCS 530). Access to personal information is restricted to authorized personnel who need it to perform their duties.

Data Retention and Disposal

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When personal information is no longer needed, we securely dispose of both electronic and paper records.

Data Breach Notification

In the event of a data breach involving your personal information, we will notify affected individuals in the most expedient time possible and without unreasonable delay, in accordance with Illinois law.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

• Royal Homecare Inc.
• Phone: 847.752.7253
• Email: [email protected]

Terms and Conditions